Order Processing Time
Production will commence within 2 business days following order confirmation and sample approval. Customized products (including printed logos) may require a longer production cycle, with the specific timeframe subject to the confirmed order between both parties.
Shipping Methods and Delivery Time
We partner with multiple international logistics companies (e.g., FedEx, UPS, DHL). Express shipping typically takes 5–7 business days, but may vary due to factors such as destination, customs clearance, and holidays.
We will provide a tracking number after the order is shipped, allowing customers to track their shipment in real-time on the logistics website.
Shipping Costs
Please refer to the specific product page for details on available shipping methods and their associated costs, including any free shipping offers.
Shipping Risk and Insurance
We ensure strict packaging inspection before shipment. If damage or loss occurs during shipping, please retain photo and video evidence and send it to our email at info@gift88.com for confirmation. If customers require additional cargo insurance, please request it when placing the order.
Non-Customized Products (e.g., generic products without logo printing)
Customers may request returns or exchanges within 30 days of receipt, provided the items are unused, undamaged, and in their original packaging.
Shipping costs are borne by the customer. However, if the return/exchange is due to quality issues, we will cover the round-trip shipping fees.
Customized Products (including logo printing)
Due to the personalized nature of customized products, returns or exchanges are generally not accepted. However, we will offer free re-production or a partial refund under the following circumstances:
- Printing errors (logo position, design, or color significantly deviates from the confirmed proof)
- Shortage in product quantity
- Severe product quality issues (damage, functional defects, etc.)
Quality Disputes and Resolution Process
Customers must report quality issues within 30 days of receiving the goods and provide relevant photos/videos as evidence. Upon confirmation, we will provide a solution (reshipment, replacement, or partial refund) within 3 business days.
Order Modifications
Customers may request changes to product quantity, logo design, or shipping information before production begins. Please contact us as soon as possible at info@gift88.com. Any changes may affect the production lead time. The final delivery schedule will be subject to confirmation upon further communication.
Modifications requested after production has started may incur additional charges.
Order Cancellations
Orders may be cancelled only with written authorization from us. Cancellations may be subject to charges for costs incurred prior to cancellation.Blank Product Orders: Cancellations must be received before the order has shipped. Once shipped, cancellations will not be accepted.
Customized and/or Decorated Orders: Orders that have entered production cannot be cancelled.
Rush Orders: Rush orders are final upon approval and cannot be cancelled or modified once submitted.
All cancellation requests must be submitted in writing and must reference the order number. Cancellations are not valid until confirmed in writing by us.
For special circumstances, please contact customer service at info@gift88.com. 4. Contact Information
For any questions regarding shipping, returns, or orders, please contact us at info@gift88.com.
5. Shipping & Liability Disclaimer
Delivery Delays
All delivery timelines provided are estimates only and are not guaranteed.
We shall not be liable for any delay in delivery arising from circumstances beyond our reasonable control, including but not limited to flight delays, vessel schedule disruptions, carrier capacity constraints, customs clearance delays, or seasonal peak periods.
Any such delays shall not constitute a breach of contract, and we shall have no liability for any losses, damages, or expenses arising therefrom.
Customs Clearance Risks
We shall not be liable for any delay, detention, or failure in delivery resulting from customs clearance procedures or any actions taken by customs authorities that are beyond our reasonable control.
The customer shall be solely responsible for any delay, additional cost, or failure in delivery arising from incomplete, inaccurate, or untimely submission of required documentation, shipment information, or regulatory requirements.
Delivery Address Responsibility
The customer shall be solely responsible for providing complete, accurate, and valid delivery information, including but not limited to the recipient’s name, full delivery address, and contact details.
We shall not be liable for any delay, non-delivery, additional cost, or loss arising from incorrect or incomplete address information, recipient unavailability, refusal of delivery, or failure to provide valid contact information.
Any additional costs incurred due to re-delivery, storage, return shipment, or handling caused by the above circumstances shall be borne solely by the customer.
Force Majeure
We shall not be liable for any failure or delay in performance arising from events beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, fire, flood, war, terrorism, civil unrest, strikes or labor disputes, pandemics, governmental actions, or disruptions in transportation or logistics networks.
Such events shall constitute force majeure events and shall excuse performance for the duration of such events. Delivery timelines shall be extended accordingly for the period affected.
General Notice
All shipping and delivery arrangements are subject to actual operational and logistics conditions.
While we endeavor to provide timely delivery services, all delivery timelines are indicative only and may be adjusted due to factors beyond our reasonable control.
We shall not be liable for any delay, loss, or damages arising from such adjustments.
